Your Ciari Warranty
Your new Ciari Ascender is warranted to be free from defects in workmanship and manufacturing for the life of the original owner if used under normal conditions for which the product is designed.
The warranty applies only to the original owner, provided the product is purchased as NEW from Ciari Guitars, and is non-transferrable in all cases. In order to validate your warranty for a claim, you must fill out your warranty registration and include the original proof of purchase. Please retain your original sales receipt as proof of purchase.
The warranty does NOT cover the following:
Any instrument not purchased from Ciari Guitars
Any instrument damaged due to misuse or accident
Any instrument subjected to extreme humidity or temperature conditions.
Any instrument with a tampered serial number, missing serial number, or that has been serviced by unauthorized technicians
Defects (perceived or otherwise) in finishes such as cracks or splitting due to exposure to sun, fire, moisture, bodily fluids or industrial chemicals.
Any instrument that has been customized or modified after shipment from Ciari Guitars
Issues (perceived or otherwise) such as tonal characteristics or grade of wood color or finish.
Any shipping charges, including related insurance to and from Ciari Guitars for warranty repairs.
Normal wear and tear on serviceable areas of the instrument including electronic controls / switches / jacks / worn frets / tuning machines / scratches of plastic parts / nuts or saddles / normal paint wear and tear including but not limited to: damages, discoloration, and finish shrinkage of the instrument finish.
Defective factory-installed electronics or hardware after a period of 365 days from the original purchase date.
Shipping damages of any kind
Making a Claim
All claims under warranty must be made by contacting Ciari Guitars.
We will ask for a proof of purchase, along with a description and any associated evidence of the defect including, but not limited to, photographs.
Upon determining that a return must be made, Ciari will issue an RA (Returns Authorization) number, which should be written clearly on the outside of the box, before being shipped back. Any costs associated with shipping and any insurance are not covered under this warranty.
What Happens Next?
Upon arrival, the guitar will be inspected within 48 hours, at which point the purchaser will be contacted with the determined resolution. The obligations of Ciari Guitars hereunder are limited to repair or replacement of parts of the instrument or pickup found to be defective under this limited warranty.
In no event shall Ciari Guitars be liable for any indirect, incidental or consequential damages, including but not limited to time, wages or lost profits, of any nature or kind or for damages to or loss of property.